Terms of Service

Glitch Terms of Service governing access to the CLI, web dashboard, pipeline engine, registry, and related services.

Glitch Terms of Service

DRAFT — pending outside-counsel review. Do not publish as-is. See LAUNCH-P0-02 in docs/GAP-ANALYSIS.md.

Effective: 2026-XX-XX — draft pending counsel

These Terms of Service (“Terms”) govern your access to and use of the Glitch platform, including the command-line interface, web dashboard, pipeline engine, registry, firmware layer, and all related services (collectively, the “Service”) provided by Jawahar Prasad (“Glitch,” “we,” “us,” or “our”).

By creating an account, clicking “I agree,” or using the Service, you agree to be bound by these Terms and our Privacy Policy and Acceptable Use Policy. If you do not agree, do not use the Service.

We may update these Terms from time to time. Material changes will be posted at heyglitch.ai/terms with at least 30 days’ advance notice. Continued use after the notice period constitutes acceptance. See the Changelog at the bottom of this document for a history of changes.

1. Eligibility

1.1. You must be at least 13 years old to use the Service. If you are under 18, you represent that your parent or legal guardian has reviewed and consented to these Terms on your behalf.

1.2. You must not be located in, or a national or resident of, any country subject to U.S. sanctions administered by the Office of Foreign Assets Control (“OFAC”), including but not limited to: Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine. You represent that you are not on any U.S. government denied-party list.

1.3. You are responsible for ensuring that your use of the Service complies with all applicable laws in your jurisdiction.

2. Accounts

2.1. Hobby tier does not require an account. Hobby users operate locally with their own API keys and are bound by these Terms upon installation or first use of the Software.

2.2. Pro, Team, and Enterprise tiers require an account authenticated via a supported OAuth provider (GitHub, Google, or a provider we designate). You must provide accurate, current information during registration and keep it updated.

2.3. You are responsible for safeguarding your account credentials and for all activity under your account. Notify us immediately at support@heyglitch.ai if you suspect unauthorized access.

2.4. You may not share, sell, or transfer your account to another person. Team-tier seats are assigned to named individuals within your organization and may not be shared among multiple people.

3. Subscription Terms

3.1. Tiers and Pricing

Tier	Price (monthly)	Price (annual)	Notes
Hobby	Free	Free	No sign-in required; BYOK
Pro	$20/mo	$200/yr (17% savings)	Single-user
Team	$40/user/mo	$400/user/yr (17% savings)	Minimum 3 seats
Enterprise	$150/user/mo	Custom	Contract-driven; see separate MSA

All prices are in U.S. dollars (USD). Additional currencies may be supported in the future. Your card issuer may apply currency conversion fees.

3.2. Billing Cycle

Subscriptions are billed in advance on a monthly or annual basis, depending on your selection. Annual billing is charged as a single upfront payment for the full year.

3.3. Free Trial

Pro subscriptions include a 14-day free trial. You will not be charged during the trial period. If you cancel before the trial ends, no charge is applied.

3.4. Refund Policy

Pro tier: 14-day unconditional refund from the date of first paid charge. No questions asked. Request via support@heyglitch.ai.
Team tier: No prorated refunds for partial-term cancellations.
Enterprise tier: Refund and cancellation terms are governed by the applicable Master Service Agreement.

3.5. Switching Plans

You may upgrade or downgrade between monthly and annual billing at any time. Upgrades from monthly to annual are prorated based on remaining days in the current billing period. Downgrades from annual to monthly take effect at the end of the current annual term.

3.6. Failed Payments

If a payment fails, we will attempt to collect for up to 7 days. After 7 days without successful payment, your account is downgraded to the Hobby tier. No data is deleted; paid features are re-gated. You may re-subscribe at any time to restore access.

3.7. Taxes

Prices are exclusive of applicable taxes. You are responsible for any sales tax, VAT, or similar charges imposed by your jurisdiction.

4. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy (“AUP”), which is incorporated by reference into these Terms. Violations of the AUP may result in suspension or termination of your account as described in Section 11.

5. Intellectual Property

5.1. Your Content

“Your Content” means any code, pipeline definitions, pipeline outputs, prompts, configuration files, and other materials you create, upload, or process through the Service.

You retain all ownership rights in Your Content. We claim no ownership over Your Content.

5.2. License to Process

You grant us a limited, non-exclusive, worldwide, royalty-free license to process Your Content solely as necessary to provide the Service to you. This includes transmitting, storing (temporarily), and transforming Your Content as required by pipeline execution, firmware indexing, and related service operations.

This license terminates when you delete Your Content or close your account, except as required for backup retention (see our Privacy Policy, Section 7).

5.3. No Training on Your Content

IMPORTANT — COUNSEL REVIEW REQUIRED

We do not use Your Content to train, fine-tune, or improve any machine learning or AI model, whether owned by us or any third party, unless you explicitly opt in to a separate data-contribution program.

This commitment applies to all tiers. There is no implicit training right buried elsewhere in these Terms. If we ever introduce such a program, it will require affirmative opt-in consent and will be communicated with at least 30 days’ advance notice.

5.4. Glitch Software

The Service and its underlying software, including the CLI, TUI, pipeline engine, firmware layer, registry, web dashboard, and all associated intellectual property, are owned by Glitch and licensed to you under the Glitch Proprietary License. These Terms do not grant you any rights to the Glitch Software beyond what is expressly stated in the applicable license.

5.5. Feedback

If you provide us with suggestions, ideas, or feedback about the Service, you grant us an unrestricted, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without compensation to you.

6. Third-Party Services

The Service integrates with third-party providers including (but not limited to):

AI model providers (OpenAI, Anthropic, Google, etc.) — accessed via your own API keys (BYOK). Your use of those providers is governed by their respective terms.
Stripe — for billing and payment processing.
GitHub / Google — for OAuth authentication.
Sentry — for error monitoring (see our Privacy Policy for opt-out details).

We are not responsible for the availability, accuracy, or conduct of third-party services. Any disputes with third parties are between you and them.

7. DMCA and Copyright Infringement

We respect the intellectual property rights of others and expect our users to do the same.

7.1. Reporting Infringement

If you believe that material available through the Service infringes your copyright, send a notice to our designated agent:

Email: dmca@heyglitch.ai
Mailing address: [PLACEHOLDER — TBD pending entity formation]

Your notice must include:

A physical or electronic signature of the copyright owner or authorized agent.
Identification of the copyrighted work claimed to be infringed.
Identification of the material to be removed, with enough information for us to locate it.
Your contact information (name, address, telephone, email).
A statement that you have a good-faith belief the use is not authorized.
A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on their behalf.

7.2. Counter-Notification

If you believe your material was removed in error, you may submit a counter-notification with the information required by 17 U.S.C. Section 512(g)(3).

7.3. Repeat Infringers

We may terminate accounts of users who are repeat infringers.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICE, CREATES ANY WARRANTY NOT EXPRESSLY MADE IN THESE TERMS.

This section mirrors and is consistent with LICENSE, Section 8.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GLITCH BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, WHETHER IN AN ACTION IN CONTRACT, TORT, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF: (a) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (b) USD $100.

This section mirrors and is consistent with LICENSE, Section 9.

10. Indemnification

You agree to indemnify, defend, and hold harmless Glitch and its officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your use of the Service;
Your Content;
Your violation of these Terms; or
Your violation of any third-party right, including any intellectual property or privacy right.

11. Termination

11.1. By You

You may cancel your subscription at any time through the web dashboard or by emailing support@heyglitch.ai. Cancellation takes effect at the end of the current billing period.

11.2. By Us

We may suspend or terminate your account if you:

Violate these Terms or the AUP;
Fail to pay fees when due (after the 7-day grace period);
Engage in conduct that we reasonably believe is harmful to other users, us, or third parties.

We will provide reasonable notice before termination when practicable, except in cases of egregious or illegal conduct.

11.3. Effect of Termination

Upon termination:

Your right to access the Service ceases immediately.
We will make Your Content available for export for 30 days after termination, after which it may be deleted.
Sections 5 (IP), 8 (Disclaimer), 9 (Liability), 10 (Indemnification), 12 (Arbitration), and 13 (Governing Law) survive termination.

12. Dispute Resolution and Arbitration

COUNSEL REVIEW REQUIRED — Arbitration clauses and class-action waivers carry enforceability risk and vary by jurisdiction. Counsel should evaluate whether binding arbitration is appropriate for a developer-tools product and whether carve-outs for small claims or injunctive relief are needed.

12.1. Informal Resolution

Before filing any formal proceeding, you agree to contact us at legal@heyglitch.ai and attempt to resolve the dispute informally for at least 30 days.

12.2. Binding Arbitration

If the dispute is not resolved informally, it shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall be conducted in San Francisco, California (or, at the claimant’s election, by videoconference).

12.3. Class-Action Waiver

You and Glitch agree that any dispute resolution proceedings will be conducted on an individual basis only, and not in a class, consolidated, or representative action. If this waiver is found unenforceable, the entirety of this arbitration section is void.

12.4. Exceptions

This arbitration section does not apply to: (a) disputes that qualify for small claims court; or (b) actions seeking injunctive or equitable relief for intellectual property infringement.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of California, USA, without regard to its conflict of laws provisions.

To the extent that the arbitration clause in Section 12 does not apply, any legal action or proceeding shall be brought exclusively in the state or federal courts located in San Francisco County, California, and you consent to the personal jurisdiction of those courts.

This is consistent with LICENSE, Section 11.

14. General Provisions

14.1. Entire Agreement. These Terms, together with the Privacy Policy, AUP, and applicable License, constitute the entire agreement between you and Glitch regarding the Service.

14.2. Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.

14.3. Waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

14.4. Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

14.5. Notices. Notices to you may be sent to the email address associated with your account. Notices to us should be sent to legal@heyglitch.ai.

15. Contact

General support: support@heyglitch.ai
Legal inquiries: legal@heyglitch.ai
DMCA notices: dmca@heyglitch.ai
Mailing address: [PLACEHOLDER — TBD pending entity formation]

Changelog

Date	Description
2026-04-23	Initial draft.